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Tag: Facebook

If you Like that, you won’t like getting fired

Like or not like on Facebook?How can clicking a Facebook Like button get you fired? When you like the Facebook page of your boss’s rival, that’s how. Deputy Sheriff Daniel Ray Carter of Hampton, Virginia, was fired from his job because he clicked Like on the page of Jim Adams, who was running for election to the post of sheriff against Carter’s incumbent boss BJ Roberts. After Roberts won the election and retained his job, he fired Carter. Carter sued on the grounds of his constitutional rights to free speech, but the judge in the case disagreed with him.

The federal judge said, “It is the Court’s conclusion that merely “liking” a Facebook page is insufficient to merit constitutional protection. In cases where courts have found that constitutional speech protections extended to Facebook posts, actual statements existed within the record.”

Is your customer service being seen to be done?

Customer service app - Thomas CookCustomer service is like justice – not only must it be done but it must also be seen to be done. Your company has a better chance now than ever before to show customer service in operation, but are you one of the majority who fail to recognise this?

Facebook and Twitter allow you to provide a public platform for you to make your customer service activities visible to all. Traditionally, customer service is a private company-to-customer operation. With social media, customers can ask questions for all to read.

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