Control over how my data is used, and if it is used, is the key for me in relation to GDPR – not consent forms. I am none the wiser when I tick a box what I am actually agreeing to.
This week I stayed in a budget hotel with my family during the school holiday. On arrival at the hotel the reception desk was unattended. Standing in front of the desk, wearing the uniform of the hotel, was a lady who appeared to be waiting for someone. This lady stood there for five minutes, not acknowledging our presence in any way and we assumed she was perhaps just comfortable with the fact that the receptionist had stepped out for a moment and we would be served imminently.
Argos says “We display both positive and negative reviews”, but no review seems to have less than 3 stars and almost everything is positive on the site.
I’ve written before about the dangers of calling in the lawyers when someone writes something negative about your company. Another example of this is about to play itself out in the form of KBS Property Investments vs Expats Portugal.
The latter is a forum for English speakers who live in or love Portugal, KBS Property Investments is a company run by Khes Smedley in Rochdale that specialises in selling property in the Algarve. More than 12 months ago a person posted on Expats Portugal about their experience of KBS, whose business model includes free flights to the Algarve for prospective buyers with a “no obligation” promise. The disgruntled poster complained that KBS did fly him to Portugal but then the hotel asked him to pay his bill. He said he argued that this was supposed to be paid for by KBS but paid the bill anyway so as not to create a fuss.
Why do companies claim to have service and support departments when they can do very little to help you?